Feedback Zone

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Friends & Family Test

All comments left via the Friends and Family Test are anonymous. It's a great boost to team morale when patients leave us comments about our service.

We also want to hear from you if there are things we can improve. However, we are unable to respond to comments submitted via the Friends and Family Test, so if you'd like us to investigate anything, or complain, please use the make a complaint option below. 

We report on the data collected through the Friends and Family Test on a monthly basis.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please use the complaints form below and email rosemedicalpractice.huddersfield@nhs.net and include your full name, date of birth, and contact details so we can get back to you. If your complaint involves the care of another adult we will require their written consent.

You can find out more about our complaints policy and your options for compaints in the leaflet below.

Complaints Leaflet

Complaints Leaflet LARGE PRINT

How to make a complaint EASY READ LEAFLET

Complaints form

We report on Complaints data annually to NHS England.

word cloud of patient comments during august 2024: 1. Good communication, very cler information, met expectations 2. As usual my appointment was on time. I'm very please that the team are keeping me up to ate with doing yearly checks, blood test ect. Its very reassuring and means a lot when youre in your 70s to have a doctors that gives you confidence. Thank you. 3. I have found all the staff apart from one to be kind, helpful, knowledgable and very professional. 4. Friendly and supportive staff. Ready to listen and provide solution. 5. I spoke to Dr Saggu - I usually feel rushed due to 10mins slot but she gave me time to express my concerns and was able to respond also and gave me a follow up appointment herself on the matter discussed. 6. They are very friendly and good people. 7. Appointment on time. Reception staff very helpful. Doctor listened to me and discussed treatment. Very satisfied. 8. The service was courteous and professional. Staff were eager to help and were patient when I asked questions for clarification. Staff member Kaleb dealt with my appointment. 9. No delay in seeing Dr Saggu. The doctor gave me enough time to explain my health issues. No delay in the follow up appointment. Very satisfied. 10. It was a telephone consultation. I was very impressed with the professionalism of the Doctor. And the outcome for my medication was what I hoped for 10/10. 11. Receptionist offering appointment very efficient and pleasant. Nurse taking blood always spot-on with the needle. Results reported quickly and receptionist again pleasantly polite and explained test results in a way that was easily understood. Thank you. 12. The Doctor was very nice and polite. 13. Office staff very helpful. Doctor was also great. 14. Receptionist responded to my request and explanations given, promptly discussed with GP and the chemist, clearing up the problem. 15. I love coming to see Helen the Nurse. Helen always makes me feel relaxed and she is very patient. 16. Receptionist was friendly, Doctor was approachable and explained results clearly and in a manner I understood. 17. The best GP surgery I have ever had 18. Staff are friendly and receptive to patient needs. Appointments/call take as long as they need to o.e. arent too short or long. 19. The reception staff was very nice and so was the nurse! 20. All receptionists and nurse Helen. 21. Nurse Becky is amazing. I hardly felt my vaccine and she is so easy to talk to. She even remembers my son. 10/10 service. 22. :D 23. I feel the reception team are friendly, Callum is particularly kind, polite and caring and responds to issues quickly, texting me or calling me to keep me in the loop. I would like to thank them all for thier patience and kindness. 24. The staff nurse and doctor on duty were particularly great but all the staff were very good. Even the domestic clean was very helpful by waiting with me whilst my transport arrived. 25. The service was fast, on time, and efficient. The nurse who took my blood was kind and patient, unlike the receptionist I called the last few times to schedule an appointment. 26. A very good GP they are always happy to deal with whatever issue you have, God bless the whole team there. You guys are the best.

Aug 2024 Patient Comments

Sept 2024 Activity Infographic

The Worker Protection Bill (Equality Act 2010)

 

Rose Medical Practice take the harassing of our staff in terms of age, race, gender, sexual orientation, disability or religion very seriously. Please note we have a ‘zero tolerance’ policy towards this type of behaviour and anyone found harassing our staff or aligned colleagues in this way will be removed from their registered practice's list immediately and without further warning. 

For more information on this change please see Worker Protection (Amendment of Equality Act 2010) Bill - Parliamentary Bills - UK Parliament

The National Patient Survey results are in for 2024 and once again, our practice results are excellent. 92% of our patients who responded, scored us as good or very good for overall patient experience which makes us joint second for overall experience out of all the practice's in Huddersfield! Thank you for taking the time to complete and return the survey if you were sent one. If you'd like to see the results in more detail or compare us with other local practices you can do so at Patient Experience (gp-patient.co.uk) 

GP Survey Results July 2024.pptx

GP Patient Survey 2024 results

Newsletter

As part of Tolson Primary Care Network we are happy to share the Newsletter for our practice group with you all. Please find below the lastest and previous editions explaining what Tolson PCN are doing, how they work, and upcoming events.

Latest Edition Tolson PCN Newsletter Autumn 2024 edition.pdf

Previous Editions 

Tolson PCN Newsletter Summer 2024 edition.pdf

Tolson PCN Newsletter Spring 2024 edition.pdf

Tolson PCN Newsletter Winter 2023.pdf