The Freedom of Information Act came into place in 2000 and is applicable to all organisations in receipt of Public funding through the government or its agencies. We have a publication list (below) which shows you what information you can request from us under the act which is freely available and lists any costs to you, if any, for requesting this information.
We only charge for our expenses in meeting the request such as photocopying but it is this practice’s policy that any item listed on the publication list is provided to the requestor free of charge. The approved publication list is also on the notice board in the ground floor waiting room. Deadlines: If the item you need is on this list we will happily provide it within 14 days. We will respond to requests for information not on this list within 20 working days. If you request some information which does not fall under the remit of this act we will let you know in writing.
Requests for information for information under the remit of the FOI that will take an excessive amount of work or time to collate may be refused – definitions for what constitutes excessive can be found on the Information Commissioners Office website under Freedom of Information Act at http://www.ico.gov.uk/Global/faqs/freedom_of_information_for_organisations.aspx. This site also contains an FAQ page which may answer your query.
Information available from Dr Glencross Surgery under the Freedom of Information Act model publication scheme
Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service. If not freely available at reception, applications for copies of these publications should be made in writing to the Practice Manager and will be responded to within 20 working days. Information held by the practice which falls under the remit of the Data Protection Act is not available under the Freedom of Information Act.
Information to be published | How the information can be obtained (eg hard copy, website) | Cost |
Class1 - Who we are and what we do (Organisational information, structures, locations and contacts) | Hard copy practice leaflet from reception | £0 |
Doctors in the practice | Dr I H Glencross Dr S Singh | £0 |
Contact details for the practice (named contacts where possible with telephone number and email address (if used)) | Reception 01484 500921 reception@gp-b85058.nhs.uk | £0 |
Opening hours | On the NHS website, notice in the window and in practice leaflet | £0 |
Other staffing details | 10 members of staff in all listed in the Practice Leaflet | £0 |
Class 5 – Our policies and procedures (Current written protocols, policies and procedures for delivering our services and responsibilities) |
Policies and procedures about the employment of staff | Apply in writing to the Practice Manager | £0 |
Internal instructions to staff and policies relating to the delivery of services | Apply in writing to the Practice Manager | £0 |
Health and safety policy | Apply in writing to the Practice Manager | £0 |
Complaints procedures (including those covering requests for information and operating the publication scheme) | Apply in writing to the Practice Manager, complaints leaflet available in reception | £0 |
Records management policies (records retention, destruction and archive) | Apply in writing to the Practice Manager, use of records leaflet in reception | £0 |
Data protection policies | Apply in writing to the Practice Manager | £0 |
Policies and procedures for handling requests for information | Apply in writing to the Practice Manager | £0 |
Class 7 – The services we offer (Information about the services we offer, including leaflets, guidance and newsletters produced for the public) |
Charges for any of these services | Available from reception | £0 |
Information leaflets | Available in waiting rooms | £0 |
Out of hours arrangements | Within the practice leaflet and urgent care services leaflet | £0 |