Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment

Freedom of Information

The Freedom of Information Act came into place in 2000 and is applicable to all organisations in receipt of Public funding through the government or its agencies. We have a publication list (below) which shows you what information you can request from us under the act which is freely available and lists any costs to you, if any, for requesting this information.

We only charge for our expenses in meeting the request such as photocopying but it is this practice’s policy that any item listed on the publication list is provided to the requestor free of charge. The approved publication list is also on the notice board in the ground floor waiting room. Deadlines: If the item you need is on this list we will happily provide it within 14 days. We will respond to requests for information not on this list within 20 working days. If you request some information which does not fall under the remit of this act we will let you know in writing.

Requests for information for information under the remit of the FOI that will take an excessive amount of work or time to collate may be refused – definitions for what constitutes excessive can be found on the Information Commissioners Office website under Freedom of Information Act at This site also contains an FAQ page which may answer your query.

Information available from Dr Glencross Surgery under the Freedom of Information Act model publication scheme

Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service. If not freely available at reception, applications for copies of these publications should be made in writing to the Practice Manager and will be responded to within 20 working days. Information held by the practice which falls under the remit of the Data Protection Act is not available under the Freedom of Information Act. 

Information to be published

How the information can be obtained

(eg hard copy, website)


Class1 - Who we are and what we do

(Organisational information, structures, locations and contacts)

Hard copy practice leaflet from reception


Doctors in the practice

Dr I H Glencross

Dr S Singh


Contact details for the practice (named contacts where possible with telephone number and email address (if used))

Reception 01484 500921


Opening hours

On the NHS website, notice in the window and in practice leaflet


Other staffing details

10 members of staff in all listed in the Practice Leaflet


Class 5 – Our policies and procedures

(Current written protocols, policies and procedures for delivering our services and responsibilities)

Policies and procedures about the employment of staff

Apply in writing to the Practice Manager


Internal instructions to staff and policies relating to the delivery of services

Apply in writing to the Practice Manager


Health and safety policy

Apply in writing to the Practice Manager


Complaints procedures (including those covering requests for information and operating the publication scheme)

Apply in writing to the Practice Manager, complaints leaflet available in reception


Records management policies (records retention, destruction and archive)

Apply in writing to the Practice Manager, use of records leaflet in reception


Data protection policies

Apply in writing to the Practice Manager


Policies and procedures for handling requests for information

Apply in writing to the Practice Manager


Class 7 – The services we offer

(Information about the services we offer, including leaflets, guidance and newsletters produced for the public)

Charges for any of these services

Available from reception


Information leaflets

Available in waiting rooms


Out of hours arrangements

Within the practice leaflet and urgent care services leaflet



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